Senior Technical Consultant operating across Solutions, Professional Services and Product. Experienced in scaling technical services delivery, building repeatable workflows, improving SOW and CSM request processes, tracking Professional Services revenue performance, and using AI tools to reduce delivery friction and product limitations.
- 01 Turn messy client requirements into scoped technical solutions
- 02 Connect delivery work with commercial impact through scoping, forecasting, and revenue tracking
- 03 Build AI and automation prototypes to reduce manual work and validate ideas faster
- 04 Work across Sales, CSM, Product, Engineering, and external developers to unblock delivery
Progressed from Marketing Assistant to Senior Technical Consultant across 5 roles, moving from growth experimentation to 100+ community implementations and later Technical Services operations. Led integrations, scoping, SOW intake, developer coordination, and presales support. Built 40+ REST integrations, managed 3 external developers, redesigned Asana-based intake workflows, helped achieve 98% of the annual Technical Services revenue target, and built AI and Lovable prototypes to bridge product gaps.
Supported digital marketing and growth initiatives for a French medtech startup specialising in connected health solutions. Worked on acquisition campaigns, content, and performance tracking.
Managed digital marketing campaigns and budget allocation for a product authentication and consumer engagement company operating across emerging markets in Africa and Asia.